Free shipping on orders over $75 | $1 from every shirt helps pets at Best Friends Animal Society

FAQ


Frequently asked questions
Here are answers to some of our most frequently asked questions. If you have a question or need assistance and don't see the answer here, please email us on our contact page and we'll get back to you as soon as possible. 

Who is the photographer?

All images are created by Brooklyn photographer, Brian Eden. Brian is a travel, street, landscape and fine art photographer. He is a Getty Images contributor and his photography has been published in national and international publications, including Lonely Planet, Vox, Bloomberg Media, Time, Cosmopolitan, Vogue, Thrillist and Lens Culture to name a few. To see more of Brian’s work, visit brianedenphotography.com

 
How long does it take to ship? 

Each Shutter and Grind product is custom-made to order. It typically takes between 2-5 business days to create your shirt (usually closer to 2-3 days for tee shirts and tank tops, closer to 4 days for sweatshirts and onesies).

 
My shirt doesn’t fit. Can I exchange it for another size?

Yes! We’d be happy to send you a replacement. Just follow the instructions for refunds and exchanges to return your item within 21 days of your purchase

 
What is your refund policy?

We have a 100% satisfaction guarantee. If you’re not completely happy with your item, just follow the instructions for returns and exchanges to return your item within 21 days of your purchase and we’ll refund your purchase. 


How do you print your tee shirts?

All tee shirts are printed using Direct to Garment (DTG) printing technology. DTG is a printing method that sprays the ink onto the garment using inject technology. The inks then soak into the fibers of the garment. It’s sort of like printing on paper, except on clothing. Unlike screen printing, DTG allows for much more detailed prints and accurate color–essential for the reproduction of finely detailed photographs. 

How much is shipping within the United States?

Shipping is calculated at checkout. For tee shirts, tanks and onesies, it will cost 3.99 for a single item, and $5.49 for more than one. For heavier items like sweatshirts, it will cost $6.50 for a single item, and $8.50 for more than one. Any orders that total more than $75 will ship for free.

What is Best Friends Animal Society?

For every item we sell, we donate $1 to Best Friends Animal Society. Best Friends is a 501(c)(3) nonprofit organization that rescues and advocates for homeless animals. They are the only national animal welfare organization focused exclusively on ending the killing of dogs and cats in America's shelters.

A leader in the no-kill movement, Best Friends runs the nation's largest no-kill sanctuary for companion animals (with nearly 1600 animals), as well as lifesaving programs in collaboration with its nationwide network of members and partners working to Save Them All. 

If you'd also like to help support Best Friends on their mission, or learn more about the incredible rescue and advocacy work they do for animals around the country, head over to BestFriends.org. There are so many ways to donate, volunteer or get involved. 

I want to sell Shutter and Grind apparel in my store. Do you do that?

Absolutely. Email us at shutterandgrind@gmail.com or using the contact form here and we’ll be happy to assist you.